Shipping Policy

Shipping policy

-Product shipment costs are handled exclusively by the individual suppliers.

All standard orders are processed within 5 - 10 working days (excluding weekends and public holidays).

All express orders are processed within 48 - 96 hours on working days (excluding weekends and public holidays), in order to process your order in time you must place it before 12:00 noon.

You will receive an e-mail confirming your order. You will receive another notification when your order has been shipped.

We are not responsible for any delays caused by external factors or companies.

 

Shipping Rates and Estimates

For a complete understanding of our policy, we have divided the different shipping rates, according to the zones and the relative states that are part of them.

Zone 1 - 2 = Austria, Belgium, France, Germany, Slovenia, Spain, United Kingdom, Liechtenstein, Monaco, Switzerland, Luxembourg, Netherlands.

Zone 3 - 4 = Bulgaria, Czechia, Denmark, Finland, Greece, Hungary, Ireland, Poland, Portugal, Romania, Slovakia, Sweden, Norway, Turkey, Afghanistan.

Zone 5 = Croatia, Cyprus, Estonia, Latvia, Lithuania, Malta, Russia, Albania, Andorra, Belarus, Bosnia & Herzegovina, Faroe Islands, Gibraltar, Iceland, Kosovo, Moldova, Montenegro, North Macedonia, Serbia, Azerbaijan, Ukraine.

 

Zone 6 - 7 - 8 =Bangladesh, Bhutan, Brunei, Cambodia, China, Cocos (Keeling) Islands, Hong Kong SAR China, India, Iran, Iraq, Israel, Pakistan, United Arab Emirates, Georgia, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Chad, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Egypt, Morocco, South Africa, Barbados, Belize, Bermuda, Cayman Islands, Costa Rica, Cuba, Curaçao, Bolivia, Brazil, Chile, Colombia, Australia, Cook Islands, New Zealand, Canada, Mexico, United State

 

Zone 9 = Christmas Island, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Macao SAR China, Maldives, Mongolia, Nepal, Oman, Palestinian Territories, Qatar, Sri Lanka, Syria, Tajikistan, Uzbekistan, Yemen, Greenland, Guadeloupe, Mayotte, Central African Republic, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mozambique, Namibia, Niger, Nigeria, Rwanda, Senegal, Seychelles, Sierra Leone, Somalia, South Sudan, Sudan, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe, British Virgin Islands, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, St. Kitts & Nevis, St. Pierre & Miquelon, Trinidad & Tobago, Turks & Caicos Islands, Ecuador, French Guiana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, Norfolk Island, Papua New Guinea, Solomon Islands, Timor-Leste, Tonga, Tuvalu, Vanuatu, Wallis & Futuna, United States (4 of 62 states)

 

 

All express orders are processed within 48 - 96H during business days (excluding weekends and holidays), in order to processed your order in time you must place it before 12:00am.

NB Some product may vary on estimate delivery time and shipping price due to the volume and weight of it, such as furniture, painting and beverages.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Italyci is not responsible for these charges if they are applied and are your responsibility as the customer.

Deliveries are made from 9:00am to 12:00am and 14:00pm to 18:00pm only during working days. We will contact you via text message or via email you provided at checkout to notify you on the day of our arrival. 

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 1-2 working days for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@italyci.com with your name and order number, and we will look into it for you.

 

Refunds and returns.

We don’t accept returns up to 14 days after delivery, if the item is unused and in its original condition, and the company will refund the full amount of the order minus the return shipping costs.

If your order arrives damaged in any way, please email us as soon as possible at info@italyci.com with your order number and a photo of the item's condition. We deal with these cases on a case-by-case basis, but will do our best to work towards a satisfactory solution.

Pls, do not ship the product without emailing us at info@italyci.com, we will give you the right shipping address.

If you have any other questions, please do not hesitate to contact us at info@italyci.com.

For more information see our refund policy.